SHIPPING POLICY

Last updated: 01 February 2023

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Please Note: Estimated Ship Timelines Do Not Include Handling/Production Time!

Delivery Time = Handling time + Transit time

All the products will be put through a production process, therefore there will be a Handling Time on them.

ESTIMATED SHIP TIMELINES*

     SHIPPING ON  UNITED STATES

Handling time: 1 – 2 Business days (Monday to Friday)

Transit time: 3 – 7 Business days (Monday to Friday)

How much does shipping cost?

We have a shipping option is only available for customers in US

Flat Rate: $5 per order

How Do I Track My Order?

Once your order is shipped, we will send you an email with the corresponding information. Please allow 1-2 business days for tracking information to be available.

DELAYED PACKAGE:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier-related issues that are out of our control. We will do our best to resolve each issue for all of our customers in regard to reshipments, claims, or lost packages to the best of our ability.

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: contact@ssfashionforward.com with your order number.

CUSTOMS, TAXES AND DUTIES:

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

For any questions and inquiries please contact us:

  • Address:
    1624 14th Street NW, Washington, D.C., 20009, USA
  • Time Support:
    Mon – Fri: 9:00 am – 5:00 pm, Sat-Sun: 9:30 am – 4:00 pm , GMT -8
  • Email: contact@ssfashionforward.com
  • Phone: +1 850-225-2790